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Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Andrew Rawson
Bought my 63 plate Audi A6 3.0 tdi black edition from here beginning of December last year. They have been brilliant to deal with, explained all future servicing and inspection costs eg so I wouldn't be shocked at a later date, Made sure I was making the right decision for myself with the finance eg, didn't push me at all they was more bothered I was Making the right decision. the car was absolutely gleaming inside and out, fantastic job done on it and it's been an absolute pleasure ever since, van Who I dealt with was a pleasure and a. true gent to deal with. Really happy with the service they have provided me and the car itself is awesome. Many thanks Andy
Roy Garrens
Had a brilliant experience buying a car from van and his team had never bought a car from a garage before so to be put at ease straight away with no over the top sales pitch was brilliant will definately be back cheers van and byour team !!!
Alan Kernan
Van and Paul made the process of changing my car very easy and great to deal with would highly recommend
Ryan Austin
HMC bought a car from me, settled the finance straight away, very easy to deal with and collected the car for free. Would definitely recommend!
Imogen
It was an absolute pleasure to deal with Hartlepool Motor Company when I purchased my car. I dropped them a message via Facebook and got a quick response. When I went to the garage I dealt with Van who was professional, honest and dealt with everything, a really genuine person. He went above and beyond with me regarding my car and kept me in the loop. The service I received from him was faultless and I can't thank him enough. I would highly recommend Hartlepool motor company to anyone who wants impeccable service and a high quality car. Thank you so much for my Juke, I love it.
Jordan Iles
An absolute pleasure to deal with from start to finish, you won't be disappointed! I dropped them an email on autotrader and got a very quick response, with a long video of what I had asked. Spoke to Van who told me everything about the car, and that it was one of the best examples out there. I made the 3 and half hour drive up there on Sunday And I was not disappointed, the car was better than described, it was the best example out there! I was welcomed by Steve, who gave me the keys and left me to have a look round, no pressure, just give him a shout when I want to chat. The car had all the docs, books etc, and I felt very happy to complete the purchase of my new car. Steve helped with all the paperwork, px my old car, tax etc. I was in and out In about 40 mins including a test drive! I can't thank them enough, they really do pride themselves in what they do. Great customer service, top quality car, most importantly, honest! Well worth the 7 hour round trip, you won't be disappointed!
Kevin Hill
Just bought great SLK from Van and Steve, faultless car as was their customer service, joy from start to finish and would recommend to anyone thanks
Mark Johnson
I recently bought a car from Mr Van king and the hartlepool motor which i could not be more happy with. I would recommend this company to anyone wanting to buy a car as the friendly professional approach and aftercare/advice i have received has been second to none Thank you.
Kev Lonsdale
Good customer service..nice car .
Richard Cronin
The owner bent over backwards to help and still is. Watch this space..
Derek Carter
Top place and went the extra mile for me couldnt reccomend this place any higher cheers van
Diane Moore
I recently purchased a Mercedes from here and the service from beginning to end was faultless . Van and Steve were extremely helpful and the car is perfect . Would definitely recommend buying a car from here
Ads Hidle
Outstanding service from start to finish. No pressure from Steve whatsoever, he just gave me the keys to the car and encouraged me to take my time and have a test drive. The car was immaculate inside and out apart from a tiny bit of kerbing on the front wheels - We agreed a deal that I was happy with which also included the alloys been refurbed. I will also say that I went with a part ex in mind and Steve was extremely honest with me and told me that I would get a lot more money if I sold it privately, he gave me advice on how to sell it. He also did a HPI check (printed) free of charge of my car to help me sell it! This is not a dealer that sells rubbish cars, you only have to have a look on the forecourt to realise everything is top drawer. Absolutely loving my new BMW - Great place would recommend to anyone.
Waj Islam
Service of a high standard, really appreciate how easy the guys at this dealership made it for me to buy the car I wanted. Genuine guys as I had made most of the deal with them over the phone and turned out the car was exactly as described, would recommend.
Antony Smith
Brilliant service from start to finish. No pressure sale, and I took the car out a few times on my own at the salesman's suggestion. All minor scuffs and scratches were removed and interior was spotless when I picked the car up, I was given a good price for my part ex too Once I'd left with the car I realised I'd left some CDs and other bits in the glovebox of my old car, they were dropped off at my front door the next day!!!! Great service all round 10\10.
Mike Clark
Bought an Audi TT recently and the whole experience was excellent from a lengthy un-pressured test drive to an easy negotiation . The car was serviced as promised and new tyres fitted without a quibble . After the sale the car developed and engine warning fault and the guys could not of been more helpful getting the car fixed and returned quicker than any main dealer would have . We are very impressed Thanks guys
Kelly Tipp
Second time around for me at this garage. Excellent service steve and van very helpful not pushy at all which is why I went back. So helpful efficient and after care good too. Very smooth sale. No stress at all. I'll be back for my next purchase when required. Thanks to gaz too. Went to have a look round drove car away the next day. Very happy - van u just need to lose the flip flops mate
Thanks guys
Stacy Ramsey
Brilliant dealership to deal with. I dealt with Steve no hard sales just gives you the keys and leaves you to it. No pressure very helpful and friendly. Very happy with my car! Highly recommend
Helen Dodd
Prompt service. Good communication. Very pleasant people to deal with.
Simon Sidhu
First of all, I want to say I found this company very professional and excellent, from start to finish they kept me in the loop. They went above and beyond when dealing with me regarding my vehicle, they gave a fantastic offer and the customer service is of the highest standard. Van was very professional and dealt with all my queries, a really amazing person and made the experience of selling a vehicle so much easier. I only rang the company this morning and spoke to Van and now I have sold my vehicle by the evening. They are very efficient and straight to the point no messing about or time wasting when it comes to price or service. Steven came to view the car at the home address and was very polite and professional which made it a easier transaction, within minutes the deal was done and the money was paid instantly. I never leave reviews but I can't help but recommend this company and the fantastic people that work for it. Just want to finish off by saying a massive thanks to Van and Steven. I will be informing my family and friends when they need to sell a vehicle this is the place to go. Contact this company you won't be disappointed.
Chris Dixon
Excellent customer service and support.
Luke Tiernan
I used this company to sell my Mercedes C Class Coupe. What an absolute pleasure doing business with them. From the very first phone call to completion Van Evans kept in regular contact with me. No pressure whatsoever, just very polite and reassuring conversation. Would I use them again?......Every time. Everything went like clockwork. Callum arrived on time as promised, very polite and personable. Payment received as promised before car left here. Such a refreshing change dealing with a first class company who do exactly what they say they are going to do. Do not hesitate in using this company when either buying or selling. I cannot recommend them highly enough. A very happy customer.
Shabnam Sadiq
Excellent service provided. Van was very professional, approachable and helpful in any matter I was unsure of. Van also ensured that the whole process went smoothly, which it did. Steve collected my car and was very professional, polite and ensured the collection and payment was well organised. I will definitely be recommending Hartlepool Motor Company Ltd to both family and friends. Thank you.
Andrea Byers
I cannot recommend this garage highly enough! I am absolutely over the moon with my new little car, it is everything I was looking for. The service I received from Hartlepool Motor Company was faultless, I dealt with both Van and Steve who were always helpful, kind, funny but professional. Will definitely be spreading the good word!!!! Thanks again for all your help.....Andrea X
Bobby Cook
ecently purchased a car from Van and Stephen, while being apprehensive about buying a car from the other side of the country Van was a pleasure to talk to and made the process a breeze, easily allaying any worries I had. He was honest about the trade in value of my old car and made the part-exchange a painless affair. Putting down the deposit from Manchester didn't prove to be an issue in the slightest. When I came to collect the new car I was floored by well it had been prepared, it looked like a new car and clearly undergone a very high quality valet which really helped in making me feel like a special and valued customer, Van even had the car topped up with fuel before I took it away. There was no pressure from anyone to rush through a deal or any attempting to upsell and any questions I had were swiftly answered, I was even given complementary breakdown cover from the AA. Filling in the paperwork was straightforward and was done in front of me, easily getting my old car transferred to them and the new one into my name along with the tax. I can't speak highly enough of the quality and professionalism of the friendly service which I received, next time I change my car I will without doubt be looking to that here.
Gary Wootton
Bought a Fiesta last week - runs perfectly, and all the support/assistance was spot on. All the paperwork stuff taken car of on the spot.
Kevin Walton
Sold Van my car excellent customer service excellent communications paid the agreement price! Steve inspected and collected my car can recommend them no hesitation! Worth 5 stars any day thanks for your prompt excellent deal.
Angela McDonald
Just bought a car from Hartlepool Motor Company, what excellent service from both the boss and Gary the right hand man , thanks for all your help i would certainly recommend this company.
Calvin Williams
From start to finish I found the whole experience with this company to be excellent. Their customer service was of the highest standard. They went above and beyond to make sure all my needs were met. Having travelled from London and never ever having any dealings with them I was not sure what to expect. My fears were soon unfounded. They also phoned us after the sale to ensure everything was alright. I informed them I had to have the tracking rectified. I was told to supply a copy of the receipt and they would refund the cost. This they did. The team at this company show example that true decent and honest car traders still exist. Credit to you all. I highly recommend them to all. You won't be disappointed.
Tracey and Andrew
Bought a used car from Hartlepool motor company a couple of weeks ago and will recommend to everyone who is ever in need of a quality used car. Stellar service and an immaculately presented vehicle on collection. Well done Van and thanks so much, I will certainly be back again.
Carl Rudd
Very prompt response and efficient service from Van.
Paul Lowther
Great car at a realistic price, dealing with Van was a pleasure, knows his cars, communication was excellent, a pleasure to do business with and I will use HMC again.
Graeme Patton
A brilliant service from start to finish very helpful and professional I love my new car and would definitely use HMC again for future purchases
John
I recently sold my vehicle to the Hartlepool Motor Company. The quality of service and the professional manner I was treated is unusual in business these days. I would recommend this company to any person in the market for a replacement vehicle.
Jamie Ewart
Recently bought a Ford Fiesta from Van and the customer service was amazing! Car runs like a dream and I would hIghly recommend this company!
Brian Cutter
A pleasure doing business with Van for the second time. A very easy guy to get on with he helped me out in exchanging my L200 for a cheaper runabout. I've got no complaints whatsoever and wouldn't hesitate in dealing with Van again in the future. Top marks mate...keep up the standard.
Lloyd
Found Van at HMC very open and transparent guy to do business with on this occasion the car didn't quite meet my criteria but would be more than happy to purchase vehicle from HMC in the future. Thanks Van
Mark Spoors
Excellent, professional and friendly service!!!! HMC are a great family run business, I recently sourced my parents a Landrover Freelander 2 using Cargurus.co.uk, HMC had a vehicle that fitted our criteria, they were honest and my parents bought the car within minutes of meeting the owner. It's hard to find GOOD second hand car dealers, look no further, Cheers Van, **HIGHLY RECOMMENDED**
Peter F
Quality car, friendly and honest service. The whole process was easy and hassle free. Can't fault any aspect of the service. Very impressed and I would definitely recommend Hartlepool Motor Company.
Luigi Armato
ell I was looking on autotrader for a car
And the car I saw at a great price was this garage NOW as this garage was about a 9 hour drive there and back I was really worried about what if something went wrong
So I spoke to VAN the owner and he was soooo helpful even offered to pay my for my petrol in case I didn't like it
In the end I got him to deliver it for me and he did at a gd price
I had an issue with my boot where the door wouldn't open I took it to 2 garages where the mechanics couldn't find the fault
In the end I took it to ford which the bill was a little high and he payed his bit which I was very happy with
Would I recommend him YES I would he's a great guy and very reasonable
All I gotta say is thanks van for the car and your help on the aftercare
Mike & Ingrid
can highly recommend Van and Hartlepool Motor Company. They stock a good selection of car at affordable prices nothing is too much trouble. You can look around with no pressure of salesman on your shoulder all the time.I purchased a Vauxhall Zafira from Van its a lovely low millage car for the price and he gave me a good PX price for my car..This garage is well worth a look if your looking for a good used car.Excellent after sales service,which you don\'t get these days at some garages.Cheers Van keep up the good work Regards Mike and Ingrid
Louise Martin
We recently purchased a beautiful Toyota Rav 4 from Hartlepool Motor Company Ltd, and I cannot recommend them highly enough. We were buying from Ireland Van was excellent to deal with, genuine and very helpful. The car was immaculate and exactly what he said it would be and more. Definitely give them a call if you are looking for a new car you wont be sorry. Thank you Van and to Mick too.
James Johnson
After recently dealing with hartlepool motor company, Van is a very fair and honest man who will do his best to send you away with the right motor, very profesional service ... highly recommended!!
Joanne Dunn
Just purchased my new Peugeot 2008 from van (who i have purchased a car from previously from the garage he was at before ) He always goes out of his way to find what im looking for within my price range , nothing is too much trouble. Thank you van see you in a few years for another.
Kevin
Very happy with my car, van was a very good man to deal with, would highly recommend him and his company, anyone looking for a nice car at the right price this is the man to see. 5 star quality cheers van
Nikki Price
Bought a Hyundai from this garage, straight away I put it in for a major service and found there was some work needed doing to it I contacted Hartlepool garage and told them I done this and told them the price it was to get it sorted (passed MOT) and through the kindness of his own heart he offered to contribute half of the fees to me. I am very happy he made this offer and would definitely recommend 1 very happy customer x
Hannah Race
Great friendly service. Happy with my car. Thank you
Ste Curry
I will never buy another car anywhere else! Van went above and beyond to sort out a deal for me after having a bad experience with a previous garage. If you want a nice car at a good price with excellent customer service guaranteed don't bother going anywhere else!
Gabrielle Curry
Amazing customer service van went to all sorts of trouble for us and we couldn't thank him enough will always be coming back here
THOMAS BURN
Having looked round for ages for a clio noticed one from here and quality all round. The car itself is great and van was fantastic to deal with, any minor issues with the car were dealt with no hassle and he went above and beyond to help me. Top notch from start to finish
Brian Rooney
Great company to do business with, very fair and did a good deal for part exing my sons car. 👍👍👍
Adam Hegarty
I highly recommend,very nice people to deal with and very professional.
Gillian Wheeler
I saw the car I had been looking for at Hartlepool Motor Company, which is getting on for 300 miles from my home in Surrey. I was indecisive as it was such a long way to go, however Van was so nice and helpful on the phone and I decided to make the journey.

The car was every bit as good as Van had told me, in fact, it is immaculate. I am thrilled to bits with the purchase and wouldn't hesitate to buy another vehicle from Van in future.
Van was very knowledgeable about the vehicle and gave lots of advice. He was even able to recommend somewhere to walk our dog and to get supper!
Thank you very much Van!
Susan Cowley
Recently purchased a car for my son excellent friendly service car was ready for collection as promised in immaculate condition everything went very smoothly would recommend.
Phil
Introduced to Van through a friend and what a friendly , professional service he provides , nice to deal with someone with a genuinely good, honest manner , will definately recommend this dealership and will be back in the future.
Adrian
Arranging to come from Northern Ireland over to Hartlepool to buy a car you've only seen on the internet and then take it back on the ferry sounds like a risky and troublesome business. Thanks to Van, it was painless. From the very first phone call to Van to talk things over, he did his best to set my mind at rest and ensure my comfort through the whole transaction. I was met at Newcastle Airport and driven through to Hartlepool, where all my needs were attended to quickly and efficiently, even with a generous helping of fuel to send me on my way. I wholeheartedly recommend this dealer - and if you\'re nervous about your purchase or worried that the car you've seen on the internet won\'t live up to your expectations, it really is worthwhile giving Van a call.
Angela
I would recommend this company to anyone,great customer service and no obligation to buy but always willing to help,there was nothing in for my budget but van went and got me a car to suit me and my budget ,very friendly and welcoming
Donna Simpson
Sitting here now, amazing customer services. Totally went outta his way to make me feel welcome �. One happy customer!
Alicia Walton
Perfect service, perfect car � van is the most down to earth and friendly garage owner we spoke to when looking to buy our new car. I would give 10 stars if it would let me. Thanks again.
Josh Slater
Bought our car from HMC on Saturday and had a great experience. We were looking out for a second car and noticed the Corsa on the forecourt. Van, the owner, let us look around the car and take it for a test drive. He wasn't pushy once in the deal, was very pleasant and sorted any issues out straight away. I highly recommend this garage, and I'm a very fussy person when it comes to garages and buying cars. Thanks Van.
Pamela Duddin
After searching the internet for weeks my son found the perfect car just down the road from us, van isn't like other car salesmen, he's actually very nice and seems very genuine, had the car a week now with no problems, he fixed the head light before we picked it up. Would definitely recommend this garage to anyone
Barry Paul
After a long search visiting a number of garages we finally found the car we wanted within this dealership. Van was very professional friendly and with no pressure we managed to strike up a deal that we were both happy with. True to his word the car was ready to be picked up today with two new tyres fitted one years mot a service and a full valet we were more than pleased. Throughout the process we found this dealership extremely helpful and a pleasure to do business with I have already recommended them to a member of my family and would have no hesitation in using them again in the future. Certainly a pleasure doing business with you Van and we have the reassurance of 3 months warranty which gives us peace of mind. Many thanks and I know you are new to Hartlepool therefore wish you and your business many successful years if this is the standard of customer care that you offer I am sure you will go from strength to strength. Thanks once again for everything.
Christine Paul
Just purchased a Golf GT TDI from this company after searching across Teesside for a good part ex deal. More than pleased with our purchase and more than pleased with the quick professional way in which Van dealt with the sale. Van offered to put one years test on the car along with a service and valet. The car passed it's test however it was found to have an Advisory of two tyres to be renewed. Van immediately did this for us before we left the garage. True to his word the car was clean and polished and sported two new tyres along with a full service history. I can highly recommend this business he has a number of quality cars for sale at an assortment of prices so well worth a visit if you are looking to buy a car. I feel that we were treated very fairly with the price and the part ex offer would certainly go back in the future if I fancy a change of vehicle. Going out now for a drive in my new car😊 Thanks once again Van I'm a happy bunny x
Mark
I travelled 5 hours from Salisbury to purchase a Golf R32 I had seen on the internet. The car was as advertised and the transaction was smooth and handled with ease. I would recommend Hartlepool Motor Company to anyone wishing to buy a quality used car from a personable and friendly garage. His wife also makes an excellent cup of tea!
Gus Murphy
Recently purchased a diesel 308 from this dealership, car had Main dealership service history and was in mint condition , great deal done with Van, followed by a courtesy call a week later to make sure everything was okay, great customer service all round, definitely worth a visit.
Graeme Aston
Bought my daughters first car, a Fiat Punto, and cant recommend this place highly enough. No hard sell from Van; just genuine, honest & transparent dealing fro start to finish. Would not hesitate to buy another vehicle here, or to recommend to any family and friends in the market for a new car.
David Moss
Purchased a beautiful BMW 120D M Sport recently from Van at Hartlepool Motor Company. Very professional from start to finish. He puts the customer first and went out of his way to make my visit worthwhile. Picked me up from Darlington station to save me 2 hours travel, allowed me to inspect the car alone after a test drive and didnt once pressure me into completing the sale. Even when a few niggles arose with the car he quickly reassured me with his all inclusive 3 months warranty allowing me to take the car to an independent inspection in my local area and promising to put right any unknown issues. This sealed the deal for me. My wife absolutely loves the car and I can honestly say I shall be back to buy more cars from Van in the future and would highly recommend his garage to anyone thinking of buying a used car.
Ben
Travelled down from NE Scotland to buy a car from HMC. Van offered to refund the deposit if we weren't happy with the car but it was exactly as advertised and at a reasonable price. Very nice, honest company to deal with and I didn't feel pressured for a sale - I would definitely recommend this company.
Ben Orrell
Travelled down from NE Scotland to buy a car from HMC. Van offered to refund the deposit if we weren't happy with the car but it was exactly as advertised and at a reasonable price. Very nice, honest company to deal with and I didn't feel pressured for a sale - I would definitely recommend this company. Thanks Van & team.
Katherine Young
I bought my Vauxhall Astra from Van at the end of December. I should have posted this sooner but got flu. Van was very fair and generous in part exchanging for my old car. There have been minor issues with the new car and Van has fixed everything immediately under the warranty. The professionalism, friendliness and care we've been given have been second to none. I would recommend HMC to anyone looking for good, friendly service. I hope the business gores from strength to strength.
N Green
Professional and speedy sale of my car to the Hartlepool Motor Company. They were able to better the price I was offered by a couple of other dealers which was good news. I would recommend this company.
Andrew Rogers
Purchased a lovely Nissan Qashqai from the garage today for my wife. Friendly, professional service and an immaculate car. Meets all our needs. Would certainly recommend to friends, family or anybody wanting a quality used car..
Lisa
My daughter bought a BMW series 1 from HMC. We found Van to be very friendly, approachable and not pushy at all. He seemed to genuinely care about our experience and about the quality of the cars he had in stock. An issue did arise after purchase with the infamous BMW sensors but Van dealt with this immediately and without question, even referring us to a local garage he uses so we didn't have to travel back to Hartlepool, the cost of replacing the sensors was covered by the warranty. I would not hesitate to recommend Hartlepool Motor Company to friends and family and wish Van all the best with his business.
Graeme Abbey
Sold my car to Hartlepool Motor Company and Van was very friendly and professional. He offered me a fair price at which we were both happy. I would recommend HMC to anyone whether you are buying, selling or want to part exchange.
Martin Roche
Just purchased a car from this company and what a car it is, very smooth transaction very friendly, very helpful, very honest, I would highly recommend them and would travel the 2 and a half hours again. Thank you very much Van, Nice doing business with you and the wife loves the car! (white ford Mondeo titanium)
Damon Hogg
Professional and friendly, also well priced, would recommend to anyone
Mr & Mrs Welsh
My wife and I found Van to be very easy to talk to (unlike previous salesmen we have dealt with). He offered a fair price for our part exchange and we managed to do a deal that we were both happy with. The car was serviced and a full MOT was included in the price. After a week we had a slight issue with the car but, after a phone call,Van arranged for someone to call the next day. The problem was sorted at no extra cost to ourselves and with a minimum of fuss. I would recommend Hartlepool Motor Company to anyone looking for a new car and can only praise Van on his friendliness and professionalism.
Julie Lawson
Bought a car of this company couldn't of asked for a more smoother transaction over the moon with my purchase car is immaculate thank you